Privacy Policy

Last updated: September 19, 2026

🔒 No-Log VPN

1. Introduction

This Privacy Policy explains how Volno VPN Team ("we", "us" or "our") collects, uses, shares and protects information when you use the Volno VPN application (the "App") and related services.

Volno VPN is a no-log VPN service. We do not collect, store, or share your browsing history, traffic data, DNS queries, or online activity.

2. Information We Do NOT Collect (No-Log Policy)

3. Information We Collect

We collect only the minimal information necessary to provide and maintain the App:

3.1 Information You Provide

• Email address — when you contact support, submit a form, or create an account (if applicable)
• Support messages — content of messages you send to our support team

3.2 Account and Subscription Information

• Subscription status — whether you have an active subscription, trial status, renewal date
• Transaction IDs — from Apple App Store or Google Play for subscription verification
• We do NOT receive your full card number, CVV, or bank account details — payment processing is handled entirely by Apple/Google

3.3 Technical Information

• Device type and model — to optimize performance
• Operating system and version — for compatibility
• App version — to deliver updates and support
• Crash reports and diagnostic data — to fix bugs and improve stability (anonymized)
• Server connection success/failure — aggregated and anonymized for service monitoring
• VPN protocol used — to optimize connection methods

3.4 App Permissions

The App may request the following permissions:

• VPN Configuration — required to create the secure tunnel (iOS/Android system permission)
• Network Access — to connect to our VPN servers
• Notifications — optional, to notify you about connection status (you can disable this in device settings)

4. How We Use Information

We use the limited information we collect solely for:

• Providing and maintaining the VPN service
• Processing and managing your subscription
• Responding to your support requests
• Fixing bugs and improving app stability
• Detecting and preventing fraud or abuse
• Complying with legal obligations

We never use your information for: advertising, profiling, selling to third parties, or monitoring your online activity.

5. Data Encryption and Security

All your internet traffic is encrypted using industry-standard protocols (WireGuard, OpenVPN, or IKEv2/IPsec depending on your device and settings). Encryption happens on your device before data leaves it.

We use strong encryption (AES-256 or ChaCha20) to protect your data in transit. We cannot decrypt your traffic even if we wanted to.

We implement reasonable security measures to protect any information we do collect (email addresses, subscription data) from unauthorized access, loss, or misuse.

6. VPN Servers and Data Handling

• Your encrypted traffic passes through our VPN servers
• Servers are configured to not log any user activity
• Connection metadata (timestamps, bandwidth) is not stored beyond the duration of your session
• We operate servers in multiple jurisdictions to provide you with options, but all servers follow the same no-log policy

7. How We Share Information

We do not sell, rent, or trade your personal information.

We may share limited information with:

• Payment processors — Apple App Store and Google Play (only transaction IDs and subscription status, never your browsing data)
• Infrastructure providers — server hosting companies (only technical data needed to operate servers, under strict no-log agreements)
• Analytics providers — only anonymized, aggregated app usage data (not personal data)
• Legal authorities — only if required by law and only the limited information we actually have (which excludes browsing history, since we don't collect it)

8. International Data Transfers

Your encrypted traffic may be routed through servers in countries other than your own. We use appropriate safeguards (standard contractual clauses, adequacy decisions) to protect data transfers as required by GDPR and other privacy laws.

9. Data Retention

• VPN traffic data: Not collected or stored (no-log policy)
• Email addresses: Retained while your account is active, deleted within 30 days of account closure or upon request
• Support messages: Retained for up to 24 months to maintain conversation history
• Subscription data: Retained as long as needed for billing and legal compliance
• Crash reports: Retained for up to 90 days, then automatically deleted

10. Your Rights

Depending on your jurisdiction, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Request restriction of processing
• Request data portability
• Withdraw consent (where processing is based on consent)
• Lodge a complaint with your local data protection authority

To exercise these rights, email us at [email protected]. We will respond within 30 days. We may need to verify your identity before processing your request.

How to Delete Your Data

To request deletion of your personal information:

1. Email [email protected] with subject "Data Deletion Request"
2. Include the email address associated with your account
3. We will delete your personal information within 30 days
4. Note: This does not cancel your App Store/Google Play subscription — you must cancel that separately through your device settings

11. Subscription and Payment

Apple App Store Subscriptions

Subscriptions purchased through the Apple App Store are managed by Apple. We receive only your subscription status and transaction ID — never your payment details.

• Subscriptions renew automatically unless cancelled at least 24 hours before the renewal date
• You can manage or cancel your subscription in your Apple ID settings: Settings → [Your Name] → Subscriptions
• Deleting the App does NOT cancel your subscription
• Refunds are handled by Apple according to their refund policy

Google Play Subscriptions

Subscriptions purchased through Google Play are managed by Google. The same principles apply as with Apple.

12. Children's Privacy

The App is not directed to children under 13 years of age (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

13. Third-Party Services

The App may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "last updated" date. Material changes will be notified through the App or via email where we have your contact information. Your continued use of the App after changes take effect constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or wish to exercise your privacy rights, contact us:

• Email: [email protected]
• Telegram: @volnovpn_support
• Response time: Within 24-48 hours